{"id":11290,"date":"2015-07-08T19:33:40","date_gmt":"2015-07-08T19:33:40","guid":{"rendered":"https:\/\/macback.co.uk\/?page_id=11290"},"modified":"2025-12-17T11:10:10","modified_gmt":"2025-12-17T11:10:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/macback.co.uk\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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Trustpilot<\/a><\/div><\/noindex>[\/et_pb_code][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Selling your Mac device – FAQ<\/h1>\n

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FAQ is a customer support page. Here you can find most frequently asked questions with full answers on such topics as payment, courier arrive time, personal data security and others. We aim to make everyone informated as quickly as possible. If you didn’t find your question on FAQ, please visit our contact us<\/a> page.<\/p>\n

Christmas opening hours<\/a><\/p>\n

Find out more about device selling<\/h2>\n

 <\/p>\n

Q: What time will the courier arrive?<\/h3>\n

A: Our Couriers operate between 9 and 5.30. You will get a text message with the couriers expected arrival time<\/em><\/p>\n

 <\/p>\n

Q: What happens if there is a disagreement about the condition of the unit regarding spec or condition?<\/h3>\n

A: You will be contacted by one of our advisors and offered an alternative price. If the adjustment is not to your liking we will return the item free of charge.<\/em><\/p>\n

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Q: How will I be paid?<\/h3>\n

A: You can be Paid by either Paypal or bank transfer<\/em><\/p>\n

 <\/p>\n

Q: Do I need to include all accessories?<\/h3>\n

A: Yes if you don’t you may be deducted the value of the items.<\/p>\n

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Q: How long will the process take?<\/h3>\n

A: Normally once delivery of your item has taken place booking and testing your item should take 48hrs.<\/em><\/p>\n

 <\/p>\n

Q: I have more than 1 item I wish to trade in do I have to use the quote system?<\/h3>\n

A: No we do a lot of work with industry and education. Please fill in the contact us form and we will get back to you.<\/em><\/p>\n

 <\/p>\n

Q: How do I find out the spec of my Mac?<\/h3>\n

A: The easiest way to get an overview of your system is to simply click the Apple logo on the top left of the menu bar and then \u201cAbout This Mac.\u201d Here, a simple window tells you your processor and memory details, as well as the version of Mac OS X you are running<\/em><\/p>\n

 <\/p>\n

Q: How do I find out the spec if I have wiped the hard drive?<\/h3>\n

A: Go to the link below and enter the last 3 digits of your serial number<\/em><\/p>\n

https:\/\/everymac.com\/ultimate-mac-lookup\/<\/p>\n

 <\/p>\n

Q: Data Security?<\/h3>\n

We take the security of your data very seriously and we will help you keep your personal data safe.<\/p>\n

Before shipping your Apple Mac to us there are a few important steps you must follow for your own security.<\/p>\n

At this link Apple explain the process you should follow:<\/p>\n

https:\/\/support.apple.com\/en-gb\/102773<\/a><\/p>\n

Whilst the security of your data is your responsibility, we will securely erase any information left on the device so it is vital that you have taken a backup of any information you wish to keep.<\/p>\n

This means your data cannot be recovered by you or the next owner of your machine.\u00a0 We use government accredited erasure tools to guarantee your residual data cannot be recovered.<\/p>\n

If you need help erasing your device please contact us and we will do our very best to help you.<\/p>\n

Please remember you must:<\/p>\n

1.\u00a0\u00a0\u00a0\u00a0\u00a0 Back Up your data \u2013 you cannot get it back after.<\/p>\n

2.\u00a0\u00a0\u00a0\u00a0\u00a0 Sign out of iTunes<\/p>\n

3.\u00a0\u00a0\u00a0\u00a0\u00a0 Sign in and remove from iCloud<\/p>\n

4.\u00a0\u00a0\u00a0\u00a0\u00a0 Sign out of iMessage (OS X Mountain Lion or later)<\/p>\n

\u00a0<\/h3>\n

Q: I have more than 2 items.<\/h3>\n

A: Please fill out the multiple quote form request sheet here\u00a0macback.co.uk\/bulk-buy\/ <\/a><\/span><\/strong>\u00a0and we will contact you back.<\/p>\n

\u00a0<\/h3>\n

Q: Why should I trust your company with my property and my data?<\/h3>\n

A: We are a specialist business managing the assets and data of many large organisations and we have been trading for 12 years.\u00a0 We are a registered ISO 9001, 14001, 18001, 27001 Company. Our company\u2019s other services include the repair and refurbishment and recycling of IT waste for the private and public sectors and we comply with all regulations and industry standards.<\/p>\n

Dealing with a company that has these qualifications ensures quality and safety during our checking process.<\/p>\n

MacBack is a tradename for Intelligent Storage Solutions Ltd (ISS).\u00a0 ISS is a professional refurbishment and repair business and has been trading since 2002 and is certified to ISO9001, ISO 14001 and ISO 27001<\/p>\n

Company Registration Number:\u00a0\u00a0\u00a0\u00a0 Registered in Scotland No. 257862<\/p>\n

VAT Number\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 GB 203 002 295<\/p>\n

Intelligent Storage Solutions Limited<\/p>\n

Unit 18<\/p>\n

Maesglas Industrial Estate
Maesglas
Newport
NP202NN<\/p>\n

Still have questions after reading FAQ? Visit contact us<\/a> and ask your questions directly.<\/p>\n

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